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Full featured and user friendly call center software. Manual, progressive and predictive dialing available
Realtime Dashboard
Reports & Analytics
Intuitive Interface
Tickets, Chat & Phone
Realtime Dashboard
Drag and drop realtime dashboard. So you get to know what’s happening in your call center at a glance.
Call Management
Dedicated direct calling user extensions
Personal voicemails & Team voicemails
Outbound calls – Manual, preview and predictive
Inbound calls – Automated call distribution (ACD)
Blended calls (inbound and outbound)
Scheduled callbacks (manual & auto)
3-way conference and call transfers
Interactive voice response (IVR) with campaign/queue
Broadcast and survey dialing
Campaign Management
* Multi-lead list per campaign
* Campaign defined scripts
* Custom caller ID – campaign specific
* Custom call statuses and call dispositions
* Hotkeys for quick hangup and call dispositions
* Filter leads (dynamically exclude numbers from lists)
Compliance
* US, UK and Australia telemarketing compliance
* Drop timer with safe-harbor message for FTC compliance
Support
* Pay as you need support
* Packaged support plans – to suit all user types
* Customizable support & Managed services solutions
Security
* Protection against SIP brute force attacks
* Call encryption support via TLS
* Protection against HTTP DOS or brute force attacks
* Web application firewall
Call Recording & Voice Log Storage
Full call recordings or on-demand
Option to store call recordings on your own NAS/FTP
Lead Management
Upload and download of customer lists
Leads filtering
Leads recycle
Internal DNC and blacklist
Leads timezone restrictions
Supervisor Management
Real-time Dashboard
Listen-in, barge-in
Force log-out
Reports and analytics
Team Management
Multi-group, multi-campaign assignments
Skill-rating based agent priority routing
Support remote and mobile workers
Additional Enhancements
WebRTC for voice calling right inside your web browser
Database backup and redundancy
High-availability (HA) configuration
Support multi-offices and BPO working
API and web services based integrations (into CRM)
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